Eastern Standard

Philadelphia, PA | Worked Remotely

Senior Digital Project Manager

May 2022 — Present

New Theory

Seattle, WA | Worked Remotely

Senior Project Manager

February 2022 — May 2022

• Effectively manages over 15 monthly retainer client’s timelines and budgets within a sprint release candidate delivery
• Managing account and project needs for the overall relationship between the agency and clients, including supervising communications and invoicing
• Provides support for successful resolution of all client requests within a timely, proactive and professional manner
• Establishing a program of proactive strategic client engagement to include new opportunities for design, developments, and overall account expansion for E-commerce platforms of WordPress CMS with WooCommerce or Magento, or Shopify
• Keeping up-to-date record of client inquiries, meeting notes and seeking answers from the team when applicable
• Supervises Assistant Project Manager to provide recommendations and suggestions on managing client relationships
• Conducts 1:1s with team members to understand their role and responsibility during onboarding and identify ways we can improve our current processes
• Developing onboarding documentation, as well as creating processes and procedures for the team to follow and help with clarity and consistent in how we do our day-to-day work, including Time Tracking and Task Management
• Creation of templates for project managers to use: Kickoff Deck, Project Timeline, and RASCI Matrix

Yoko Co

McLean, VA | Worked Remotely

Senior Account & Project Manager

January 2021 — February 2022

Project Manager

January 2016 — December 2020

• Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals to ensure we are being efficient with our time, within budget and to our company standards.
• Liaise with clients to identify and define requirements, scope and objectives.
• Make sure that clients’ needs are met as projects evolve.
• Help prepare budgets, proposals and statement of works to met client’s overall project requirements.
• Analyze risks and opportunities.
• Provides weekly report updates to clients of what was completed, what is upcoming for deadlines and meetings.
• Handles communication between the client project team and Yoko Co internal project team.
• Use tools to monitor working hours, plans and expenditures.
• Conducts on-demand training when needed for clients to tackle updates within their WordPress website.
• Plays an integral production leadership role within the Yoko Co organization.
• With the continuation of Project Coordinator requirements listed below.

Project Coordinator

August 2014 — January 2016

• Coordinate project management activities, resources, online tools and information.
• Break projects into phases/sprints and set timeframes.
• Assign tasks to internal teams and assist with schedule management.
• Oversee project procurement management.
• Monitor project progress and handle any issues that arise.
• Act as the point of contact and communicate project status to internal project team, as well as the client’s project team.
• Work with project team to eliminate blockers.
• Issue all appropriate legal paperwork (Statement of Work, Master Service Agreement, etc.).
• Create and maintain comprehensive project documentation, plans and reports.
• Ensure standards and requirements are met through conducting quality assurance tests.
• Ensuring projects and campaigns stay on time and don’t lose focus of their end goals.
• Setting up and overseeing procedures for Yoko Co and managing the team’s communication, to ensure client work is handled quickly.
• Establishing a knowledge base for the Yoko Co team provided through SOPs and training resources so that all work is done with the highest quality—and gets results.

Executive Administrative Assistant

May 2014 — August 2014

• Coordinate daily calendars of President & CEO.
• Plan appointments and schedule events accordingly.
• Act as the point of contact between team members and clients.
• Undertake the tasks of receiving calls, take messages and routing correspondence.
• Handle requests and queries appropriately.
• Manage phone calls and emails.
• Respond promptly to email queries.
• Create recap emails based upon what was said in conversations for a post-meeting recap report.
• Facilitate internal communication.
• Responsible for helping to manage the team’s communication and infrastructure including various platforms used by the team.
• Review and recommend changes to our company policies.
• By being part of a small team, also assisting with other tasks, as needed.