Staci Jansma

PROJECT MANAGER

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Hello! I’m Staci

 

Highly organized project manager who loves providing excellent customer service. Ensure projects flow smoothly both by working directly with clients and by providing behind-the-scenes organization for Yoko Co.

PROFESSIONAL EXPERIENCE

May 2014 — Present

Yoko Co

McLean, VA | Works Remotely

May 2014 — Present

Senior Account Manager

January 2021 — Present

Production Manager

January 2016 — December 2020

  • Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals to ensure we are being efficient with our time, within budget and to our company standards.
  • Liaise with clients to identify and define requirements, scope and objectives.
  • Make sure that clients’ needs are met as projects evolve.
  • Help prepare budgets, proposals and statement of works to meet client’s overall project requirements.
  • Analyze risks and opportunities.
  • Provides weekly report updates to clients of what was completed, what is upcoming for deadlines and meetings.
  • Handles communication between the client project team and Yoko Co internal project team.
  • Use tools to monitor working hours, plans and expenditures.
  • Conducts on-demand training when needed for clients to tackle updates within their WordPress website.
  • Plays an integral production leadership role within the Yoko Co organization.
  • With the continuation of Project Coordinator requirements listed below.

Project Coordinator

August 2014 — January 2016

  • Coordinate project management activities, resources, online tools and information.
  • Break projects into phases/sprints and set timeframes.
  • Assign tasks to internal teams and assist with schedule management.
  • Oversee project procurement management.
  • Monitor project progress and handle any issues that arise.
  • Act as the point of contact and communicate project status to internal project team, as well as the client’s project team.
  • Work with project team to eliminate blockers.
  • Issue all appropriate legal paperwork (Statement of Work, Master Service Agreement, etc.).
  • Create and maintain comprehensive project documentation, plans and reports.
  • Ensure standards and requirements are met through conducting quality assurance tests.
  • Ensuring projects and campaigns stay on time and don’t lose focus of their end goals.
  • Setting up and overseeing procedures for Yoko Co and managing the team’s communication, to ensure client work is handled quickly.
  • Establishing a knowledge base for the Yoko Co team provided through SOPs and training resources so that all work is done with the highest qualityand gets results.

Executive Administrative Assistant

May 2014 — August 2014

  • Coordinate daily calendars of President & CEO.
  • Plan appointments and schedule events accordingly.
  • Act as the point of contact between team members and clients.
  • Undertake the tasks of receiving calls, take messages and routing correspondence.
  • Handle requests and queries appropriately.
  • Manage phone calls and emails.
  • Respond promptly to email queries.
  • Create recap emails based upon what was said in conversations for a post-meeting recap report.
  • Facilitate internal communication.
  • Responsible for helping to manage the team’s communication and infrastructure including various platforms used by the team.
  • Review and recommend changes to our company policies.
  • By being part of a small team, also assisting with other tasks, as needed.
2009 — 2014

Creative Virtual Spark, LLC

Cedar Rapids, IA | Worked Remotely

Self-Employed/Virtual Assistant

April 2009 — June 2014

  • Respond to emails and phone calls from clients.
  • Schedule meetings with clients as needed.
  • Self-taught WordPress Expert from customizing the look and feel of the website, to adding in plugins for additional functionality and capabilities.
  • Assist clients in all areas of their business from Website Design, Graphic Design, Social Media Setup and Management, Shopping Cart Setup, Administrative Tasks, PowerPoint Presentations, Submit Articles, Press Releases and more to drive traffic to where client needs it.
  • Provided technical expertise in specialized areas for clients, so they can keep their business moving forward through their passion and leave the rest to me to worry about.
2004 — 2009

Cigna Tel-Drug

Sioux Falls, SD

CIGNA Tel-Drug

Certified Pharmacy Technician & Delayed Order Team Member for Provider Services

May 2008—June 2009

  • Review the current shipment and see what can be done to move it forward.
  • Call upon doctor office or the patient if information is needed and try to obtain.
  • Continue duties as a Provider Services Representative and Technician for each and every shipment.

 

DMT Support Provider Technician

April 2006—May 2008

  • Process new prescription requests in a timely manner; verifying and reviewing of incoming faxes.
  • Research, assist and make decisions under the supervision of a pharmacist.
  • Responsible for each entry by pharmacist who review all entries by the technicians.

 

DMT Support Representative

July 2005—April 2006

  • Placed calls to Dr Offices to assist with completion of prescription orders.
  • Informed patients of order status when necessary.
  • Continued to maintain time efficiency and productivity under minimal supervision.

 

DMT Pharmacy Product Associate

August 2004—July 2005

  • Promoted one-stop service to customers within the inbound calling environment.
  • Placed marketing calls to CIGNA members to provide details on the mail order home delivery program.
  • Maintained customer satisfaction by responding accurately and promptly to members’ questions.
2003 — 2004

Citibank

Sioux Falls, SD
Citibank

Customer Service & Sales Representative

June 2003 — August 2004

  • Interpersonal skills with persuasiveness within inbound calling center environment.
  • Goal oriented to meet daily, weekly, and monthly sales requirements.
  • Problem solving and decision making ability maintaining customer satisfaction.
2002 — 2003

GMAC Mortgage

Waterloo, IA

GMAC Mortgage

Customer Service Representative

December 2002 — May 2003

  • Inbound calling center environment and responsible for maintaining excellent customer relations.
  • Completing customer inquiries promptly and in a efficient manner.
  • Accurately respond to customers’ account information researched and delivered prompt response.

PROFESSIONAL DEVELOPMENT

1999 - 2003

Wartburg College

Bachelor of Arts

Graduated May 2003

  • Business Administration with emphasis on Management & Marketing
1995 - 1999

Nashua-Plainfield High School

High School Diploma

Graduated May 1999

  • General Studies

PROJECT SHOWCASE

Since 2014

PROFESSIONAL SKILLS

ActiveCollab – Proficient

Active Campaign – Proficient

Asana – Proficient

Basecamp – Proficient
Dropbox – Proficient
Google Drive Suite – Proficient
Microsoft Project – Advanced
Microsoft Office Suite – Proficient
Wrike – Advanced

HubSpot – Proficient

MailChimp – Proficient

Gravity Forms – Proficient

JotForm – Proficient

Adobe Photoshop – Advanced
Camtasia – Proficient

Beaver Builder – Proficient

Figma – Advanced

WordPress Strategy & Design – Proficient

AREAS OF EXPERTISE

I’m a Mompreneur!

I am a mom to a 3-year-old and a 15-month-old. I wanted to find a career that would allow me to stay home with my little ones so they would not have to go to daycare and I would not have to work even harder to be away from them to afford daycare. Through a corporate...

Staci Jansma went from working 6-2:30 and picking up her kids from daycare to having them home while she works!

Working in Corporate America was simple – you go to work, you voice your opinion and thoughts when needed and you leave at the time your shift ends, or when you can no longer accumulate any more overtime for the week. At that point, I would travel about 30 minutes to...

Interview a VA assistant: Staci Jansma

*Edited to withhold names! Prof has requested that her students interview a VA assistant. I am truly looking forward to learning more about you and your business. How did you decide to get into the virtual assistant business? I wanted to stay home with my 2 kids and...

I’ve Been Nominated for 2012 Tastiest Brand Small Biz

What an honor. Just found out I was nominated for 2012 Tastiest Brand Small Biz by Sara Duggan: Jansma, Staci – http://stacijansma.com/ Sara says:December 30, 2011 at 12:25 amI enjoy so many small businesses it is difficult for me to choose just one. To narrow down my...

Virtual Assistant Staci Jansma – in the Spotlight Interview at VirtualAssistantMoms.com – “Great Example to Watch & Follow”

Interviewed by Stephanie Watson from VirtualAssistantMoms.comOriginal Recording Date: August 28, 2011 Being a Virtual Assistant can be a Full Time Income! Listen to the questions Stephanie asks me, where I share details of how StaciJansma.com started and where I am...

Leading Moms in Business 2010 Competition is almost ending…

Leading Moms in Business 2010 Competition by StartUpNation has been a truly rewarding experience. It has showed me that within being at my computer and not meeting someone that you can bound with them and share a virtual experience. I have many virtual friends and...

Leading Moms in Business – Less than six weeks left…

Looking at the calendar and I see that Leading Moms in Business will end in a 6 1/2 weeks. It is so great to read the support of those I have met online. I was asked a few months ago if you can develop relationships online – the answer is YES! Yes, you can. I have one...

Leading Moms In Business – Who is Staci Jansma?

I stumbled upon Leading Moms in Business – 2010 Competition through a newsletter that one of my client’s sent me. To learn more about a candidate takes a little bit of time. I wanted to answer 5 questions – so you knew who Staci Jansma was. How did you become Staci...

Leading Moms In Business – Are you a Mom? Are you a Contestant?

The Leading Moms in Business – 2010 Competition can really help you to gain exposure. WHY you may ask? Because you can blog about it, create a Squidoo Lens about it, Share it on Facebook, Tweet about it, talk about it on a forum that you have been a member on. Just by...

Leading Moms in Business Competition – Wish all Contestants the Best!

I wish all contestants the best in the Leading Moms in Business Competition. The competition ends 8/31/2010. Which means you can keep voting each day to show your support. The amount of votes doesn’t determine the winner – but sure helps to boost each contestants...

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HOBBIES & INTERESTS

Baking

Music

Starbucks Coffee

Wife & Mom of 2

Moscato Wine

Hockey Mom

Arts & Crafts

Mom of 4 Cats

CONTACT STACI

Staci Jansma

PROJECT MANAGER

Call Me | Email Me

View my
LinkedIn® Profile