Ensuring projects run smoothly, with a smile
★ Production Manager at Yoko Co ★

Professional Experiences


Yoko Co. —  McLean, VA

Production Manager | Interactive Marketing Firm
January 2016—Present

  • Being the point person for clients, making communication easy and projects efficient.
  • Ensuring projects and campaigns stay on time and don’t lose focus of their end goals.
  • Setting up and overseeing procedures for Yoko Co. and managing the team’s communication, to ensure client work is handled quickly.
  • Establishing a knowledge base for the Yoko Co. team and creating trainings so that all work is done with the highest qualityand gets results.

Project Coordinator | Interactive Marketing Firm
August 2014—January 2016

Executive Administrative Assistant
May 2014—August 2014

  • Responsible for assisting the CEO with handling their inbox and assisting with the calendar and organizing meetings.
  • Creating recap emails after calls as well as recap reports after meetings.
  • Responsible for helping to manage the team’s communication and infrastructure including various platforms used by the team.
  • By being part of a small team, also assisting with other tasks on an as needed basis.



Creative Virtual Spark, LLC —  Cedar Rapids, Iowa

Virtual Assistant | Entrepreneur | Co-Founder
April 2009—June 2014

  • Successful Created and Maintained Self-Employment Online Service-Based Business
  • Launched StaciJansma.com in April 2009, with first clients in May 2009
  • Established LLC in May 2012
  • My business tagline: Your Online 24/7 Virtual Assistant—Ready To Help You As You Need It!
  • Assist clients in all areas from Website Design, Graphic Design, Social Media Setup/Management, Shopping Cart Setup, Administrative Tasks, PowerPoint Presentations, Submit Articles, Press Releases and more to drive traffic to where client needs it
  • Assist clients in the technical areas so they can keep their business moving forward through their passion and leave the rest to me to worry about.



Cigna Tel-Drug —  Sioux Falls, South Dakota

Certified Pharmacy Technician | Delayed Order Team Member
Provider Services | Mail Order Pharmacy
May 2008—June 2009

  • Review the current shipment and see what can be done to move it forward
  • Call upon doctor office or the patient if information is needed and try to obtain
  • Continue duties as a Provider Services Representative and Technician for each and every shipment

DMT Support Provider Technician | Mail Order Pharmacy
April 2006—May 2008

  • Process new prescription requests in a timely manner; verifying and reviewing of incoming faxes
  • Research, assist and make decisions under the supervision of a pharmacist
  • Responsible for each entry by pharmacist who review all entries by the technicians

DMT Support Representative | Mail Order Pharmacy
July 2005—April 2006

  • Placed calls to Dr Offices to assist with completion of prescription orders
  • Informed patients of order status when necessary
  • Continued to maintain time efficiency and productivity under minimal supervision

DMT Pharmacy Product Associate | Mail Order Pharmacy
August 2004—July 2005

  • Promoted one-stop service to customers within the inbound calling environment
  • Placed marketing calls to CIGNA members to provide details on the mail order home delivery program
  • Maintained customer satisfaction by responding accurately and promptly to members’ questions



Citibank —  Sioux Falls, South Dakota

Customer Service/Sales Representative | Bankcards
June 2003—August 2004

  • Interpersonal skills with persuasiveness within inbound calling center environment
  • Goal oriented to meet daily, weekly, and monthly sales requirements
  • Problem solving and decision making ability maintaining customer satisfaction



Gmac Mortgage —  Waterloo, Iowa

Customer Service Representative | Mortgage
December 2002—May 2003

  • Inbound calling center environment and responsible for maintaining excellent customer relations
  • Completing customer inquiries promptly and in a efficient manner
  • Accurately respond to customers’ account information researched and delivered prompt response